Clause 1 – Definitions

Agreement: The distance contract concluded between the Company and the Customer for the purchase of Tickets via the Website, of which the General Terms and Conditions form an integral part.
Clause: Each clause of these General Terms and Conditions.
Company: Mediafin NV, a public limited company, incorporated under Belgian law, having its office at Havenlaan 86C box 309, 1000 Brussels and registered in the Crossroads Bank for Enterprises under number VAT BE 0404.800.301 (RLE Brussels).
Customer: Any natural person or legal entity acting for professional purposes or outside their trade, business, craft or profession, who/that purchases or wishes to purchase Tickets through the Website and concludes an Agreement with the Company for this purpose.
Event: An event or training course offered through the Website and that is conducted on a specific date or during a specific period.
General Terms and Conditions: The present general terms and conditions.
Ticket: A ticket to an Event.
Website:The Company’s dedicated event website.

Clause 2 – Scope of application

2.1.The General Terms and Conditions shall apply to every offer made by the Company through the Website, to every Ticket, and to every Contract.
2.2.The General Terms and Conditions shall be provided to the Customer before concluding the Agreement in a manner in which the Customer can easily store the same on a durable electronic data carrier.
2.3. The General Terms and Conditions are available in Dutch, French and English.
2.4.The Company may amend the General Terms and Conditions at any time. The most recent version of the General Terms and Conditions shall be available to the Customer on the Website and the Company’s general website, i.e. and The General Terms and Conditions in force at the time the Customer purchases the Ticket shall apply to the Agreement.
2.5.The Customer’s general terms and conditions are not applicable.

Clause 3 – Conclusion and term of the Agreement

3.1.The Agreement shall come into effect as soon as the Customer accepts the General Terms and Conditions and purchases a Ticket via the Website.
3.2.After purchasing the Ticket, the Customer shall receive a purchase confirmation listing the purchased Tickets.
3.3.The Agreement shall remain in force until all obligations of the Customer and the Company have been fulfilled.

Clause 4 – Tickets

4.1.The Ticket provides the Customer with access to the Event.
4.2.The Customer can transfer the Ticket to a third party free of charge.
4.3.A regular resale of the Ticket is prohibited as well as an occasional resale of the Ticket at a higher price than the price stated on the Ticket. Only an occasional resale of the Ticket at the price stated on the Ticket is permitted.
4.4.Only the first offeror of the Ticket will be granted access to the Event.
4.5.Unless prior written consent of the Company is obtained, the Customer is not permitted to distribute the Ticket as part of a lottery or game of chance.
4.6.The Customer does not have a right of withdrawal in view of the exception provided for in article VI.53, 12° of the Code of Economic Law. A purchased Ticket is a purchased Ticket. The Customer cannot return the Ticket to the Company (in exchange for a refund of the price). This also applies to a volume Ticket (i.e. the purchase of several Tickets together).

Clause 5 – Prices

5.1.The prices of the Tickets shall be the prices stated on the Website at the time the Customer purchases the Ticket.
5.2.The Company reserves the right to change the prices on the Website at any time.
5.3.All prices shall be exclusive of VAT.
5.4.Before confirming the purchase, the total price, including all fees and taxes, will be available to the Customer and listed in a purchase overview.
5.5Each Ticket shall state the price at which it was purchased.

Clause 6 – Payment and payment method

6.1.The Customer can pay for the Tickets via Mollie, Stripe and (if applicable) by bank transfer. In the case of an online payment, the general terms and conditions of the respective payment platform shall apply, which shall be solely responsible to execute the payment correctly.
6.2.If the Customer pays by bank transfer, a payment obligation arises on the Customer’s part as soon as the Customer clicks the “Confirm and check out” button. The Company will start processing such a purchase as soon as full payment is received. If the Company does not receive full payment within seven (7) days of the receipt of the purchase, the Company shall have the right to automatically cancel the purchase.
6.3.If requested by the Customer, the Company shall provide the Customer with a valid VAT invoice of the purchase.

Clause 7 – Delivery

7.1.The Company undertakes to deliver the Tickets after receipt of full payment and at the latest one (1) day prior to the Event.
7.2.The Company shall deliver the Tickets by email to the Customer at the email address as provided by the Customer to the Company during the purchase process. The Company shall not be responsible for any errors in the Customer’s address details.

Clause 8 – Internal rules                                                    

The Customer shall comply with (if applicable) the internal rules applicable to the Event. The internal rules are available to the Customer on the Website and shall be provided to the Customer by e-mail before the Event.

Clause 9 – Complaint procedure

9.1.If the Customer has any complaints, he can contact the Company at the e-mail address or the telephone number +32 2 423 16 11.
9.2.If the Customer and the Company cannot resolve the dispute amicably, the dispute shall be laid before the court having jurisdiction in accordance with Clause 13.

Clause 10 – Use of personal data

The Company shall only use the Customer’s personal data in conformity with the privacy policy on the Website.

Clause 11 – Force majeure

11.1.The Company shall not be liable or responsible for the non-performance (or delay in performance) of its obligations under the Agreement on account of force majeure (including, but not limited to, war or threat of war, riot or public insurrection, fire caused by an external calamity, an import or export embargo imposed by the government, floods, internet failure or other network interruptions, strike, social actions, general transport problems and electricity failure, epidemics and pandemics).
11.2.In case the Event cannot take place on account of force majeure, the Company shall notify the Customer via email. In such case, the Company shall have the right to cancel the Agreement or postpone the Event to a later date. The Company shall notify the Customer of its decision via e-mail.
11.3.If the Agreement is cancelled, the Company shall refund the amounts paid to the Customer within a reasonable time on the credit or debit card used by the Customer to make the payment. If the Company decides to postpone the Event to a later date, the Company shall deliver the new Tickets to the Customer in accordance with Clause 7.
11.4.The Company shall have the same right in case of an unforeseeable change of circumstances that occurs after the conclusion of the Agreement that renders the performance of the Agreement excessively onerous for the Company.

Clause 12 – Third parties

12.1.The Customer acknowledges that (i) the operation of the Website is dependent on the services of third-party service providers, including, but not limited to, the Website’s hosting providers, payment platforms and internet providers (“Third-party Service Providers“); (ii) the Company cannot guarantee the flawless and uninterrupted operation of these Third-party Service Providers’ services; and (iii) the Company shall not be liable for any damages resulting from the malfunction, errors, delays or other problems caused by or in connection with these services.
12.2.The Customer acknowledges and agrees that (i) the Website may redirect the Customer to the website of Third-party Service Providers (e.g. for payment); (ii) the Third-party Service Providers’ services may be subject to different general terms and conditions; and (iii) that it shall accept and comply with the latest version of the general terms and conditions of such Third-party Service Providers (if applicable).

Clause 13 – Applicable law and jurisdiction

13.1.These General Terms and Conditions and all Agreements shall be subject to Belgian law.
13.2.All disputes of any kind fall within the jurisdiction of the courts of Antwerp, Antwerp division.
13.3.The European Commission offers consumers a platform for alternative dispute resolution. Consumers may settle their dispute related to an online order without court intervention. You may access the online dispute resolution platform via the following URL link:

Clause 14 – Miscellaneous

14.1.Without prejudice to the rights and remedies granted to the Customer under applicable law or under these General Terms and Conditions, the Company’s liability shall be limited to compensation for direct damages and not exceeding the value of the purchased Tickets. Any liability of the Company for indirect or consequential damages is excluded to the maximum extent permitted under applicable law.
14.2.The nullity or inapplicability of any provision of these General Terms and Conditions shall in no way affect the validity of the remaining provisions of these General Terms and Conditions.